We implement Chatlab on our clients’ sites to analyze the overall customer experience from a online engagement perspective.
No one else is using chat in a way that truly produces measurable results! We implement Chatlab on our clients’ sites to analyze the overall customer experience from a online engagement perspective. This allows us to assist your prospective students in the most effective and efficient way possible. The use of a predictive algorithm that monitors website visitor behavior provides you with hundreds of factors that determine how likely a prospect is to request information and eventually enroll.
According to data collected by Marketing Sherpa during a Website Optimization Benchmark Survey conducted in 2012/2013, Education & Healthcare both are seeing conversion rates between the 5 -8% range on average with today's PPC conversion rates in higher education averaging 8.4% with a median of 3.5%.
In order to justify the expense paid to deploy live chat in your company, you need true data that identifies chat opportunities on your website. Chatdrive delivers key data snapshots that point directly to opportunities vs. conversion. Our focus is to pinpoint areas of opportunity within chat that allow our team to continuously improve.
We manage every aspect of Chat operations, understand Higher Education, and ensure the highest operations quality possible for your school. We work each and every detail with you and watch movement ongoing to ensure the best performance possible. We are flexible and responsive to the needs and demands of your organization and are highly active in our communication.
Although TCPA regulations do not currently apply to live chat, Chatdrive goes the extra mile to ensure the leads we engage on your website come with all the necessary information needed to prove where they originated from. From geo-location information, to personal information, and even a unique identifier for each lead created via our chat, we have it all covered for you.
Utilize chat in a way that truly produces measurable results!