• Welcome To Chatdrive

    Intelligent Human Engagement

  • Live Chat That Drives Results

    Drive Circles Around Your Competitors

  • Impact The Online Experience

    Convert Through Customer Experience

Discover Now

What We Are

We turn website visitors into customers via live chat

Highest Lead Conversion

Our leads are some of the highest converting in the industry. With lead-to-customer conversion rates ranging from 25%-30%. You can rest assured you will see the results you are looking for.

Integration/Reporting

We use detailed weekly reporting to ensure you always have a clear,untainted picture of your chats. Using captured data, we provide snapshots of opportunities that allow you to align your sales team with your customers needs.

Online Experience

We utilize only the best live chat representatives in the industry. Our chat team is second to none in creating the highest level of online experience for your website visitors, allowing them to see the total benefit of your product or service.

How We Do What We Do:

Intelligent Human Engagement

Live Chat helps you understand where your customers are heading

quality conversation that leads to quality conversion

  • “Chatdrive came in $200.
    below our cost to start goal, first vendor ever to do so!"

    - TCI College -

Interesting Facts

We are Best in Class in Chat Conversion

Students we chat with

Leads Created

Enrolls

Always Best In Service

Our team created best opportunities for your business.

5 Star Rating

Chatdrive utilizes a Star Rating system to measure the actual quality and availability of the live chat service we provide on your website. Unlike many other rating systems that rely on subjective feedback, our's uses a proprietary algorithm based on several key components to measure the quality of the live chat service provided on your website. It reflects factors such as availability and responsiveness which directly affect your online customer experience. The following five components are used to determine the Star Rating: Visitor Wait Time, Agent Availability, Agent Response Time, Non-Responsive-Agent Chat, and Chat-Request Abandonment.

Highest Industry Converting Chat Service

According to data collected by MarketingSherpa during a Website Optimization Benchmark Survey conducted in 2012/2013, Education & Healthcare both are seeing conversion rates between the 5 -8% range on average with today's PPC conversion rates in higher ed averaging 8.4% with a median at 3.5%. That being said, we feel our conversion rates speak for themselves, not just in the education industry, but across the board. Chatdrive averages a conversion between 20% - 30% depending on the vertical. We are consistently looking for performance gaps to improve on and have seen a dramatic increase in trending towards higher conversion as we progress as a company.

Detailed Reporting

In order to justify the expense paid to deploy live chat in your company, you need true data that identifies chat opportunities on your website. Chatdrive delivers key data snapshots that point directly to opportunities vs. conversion. Our focus is to pinpoint areas of opportunity within chat that allow our team to continuously improve, thus increasing conversion rates overall. With data being reported weekly our chat performance maintains a transparent picture of results as they relate to ROI. The following metric data is used to generate the weekly report: Unique Visitors, Avg. Bounce Rate, Peak Hours, Online Clicks, Chats Started, Responsive Chats, Leads, Service Levels, Enrollments generated from Chat Appointments.

TCPA Compliant

Although TCPA regulations do not currently apply to live chat, Chatdrive goes the extra mile to ensure the leads we engage on your website come with all the necessary information needed to prove where they originated from. From geo-location information, to personal information, and even a unique identifier for each lead created via our chat, we have it all covered.

Strategic Partners

Best in Class Solutions

  • Monarch Marketing
  • Copley Retention
  • Broadleaf / Topschool
  • Grapevine Education
  • Apscu
  • “All prospective students have visited your school’s website at some point during their decision making process."

    - -
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