We turn website visitors into customers via live chat
quality conversation that leads to quality conversion
“Chatdrive came in $200.
below our cost to start goal, first vendor ever to do so!"
We are Best in Class in Chat Conversion
Our team created best opportunities for your business.
Chatdrive utilizes a Star Rating system to measure the actual quality and availability of the live chat service we provide on your website. Unlike many other rating systems that rely on subjective feedback, our's uses a proprietary algorithm based on several key components to measure the quality of the live chat service provided on your website. It reflects factors such as availability and responsiveness which directly affect your online customer experience. The following five components are used to determine the Star Rating: Visitor Wait Time, Agent Availability, Agent Response Time, Non-Responsive-Agent Chat, and Chat-Request Abandonment.
According to data collected by MarketingSherpa during a Website Optimization Benchmark Survey conducted in 2012/2013, Education & Healthcare both are seeing conversion rates between the 5 -8% range on average with today's PPC conversion rates in higher ed averaging 8.4% with a median at 3.5%. That being said, we feel our conversion rates speak for themselves, not just in the education industry, but across the board. Chatdrive averages a conversion between 20% - 30% depending on the vertical. We are consistently looking for performance gaps to improve on and have seen a dramatic increase in trending towards higher conversion as we progress as a company.
In order to justify the expense paid to deploy live chat in your company, you need true data that identifies chat opportunities on your website. Chatdrive delivers key data snapshots that point directly to opportunities vs. conversion. Our focus is to pinpoint areas of opportunity within chat that allow our team to continuously improve, thus increasing conversion rates overall. With data being reported weekly our chat performance maintains a transparent picture of results as they relate to ROI. The following metric data is used to generate the weekly report: Unique Visitors, Avg. Bounce Rate, Peak Hours, Online Clicks, Chats Started, Responsive Chats, Leads, Service Levels, Enrollments generated from Chat Appointments.
Although TCPA regulations do not currently apply to live chat, Chatdrive goes the extra mile to ensure the leads we engage on your website come with all the necessary information needed to prove where they originated from. From geo-location information, to personal information, and even a unique identifier for each lead created via our chat, we have it all covered.
Best in Class Solutions
“All prospective students have visited your school’s website at some point during their decision making process."